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FAQ

When will my order be shipped?

Orders are usually shipped out within 3-5 business days, unless otherwise stated in the item's description. 

Orders made on Saturday and Sunday will ship out the following week. 

We do not ship on Sundays or Holidays. 

What shipping company do you use? 

All orders are shipped through the United States Postal Service. 

Once your order has been shipped, you will receive a tracking number via the email provided when ordering. 

Your package can be tracked at www.usps.com

Where is my package?

All packages are sent with a USPS tracking number. Tracking information is sent to the email account that you provided to us upon checkout. 

If your tracking information indicates that your package was delivered, but you haven't received it, please contact your local postal carrier or customs office "for international packages".

Unfortunately, We ARE NOT responsible for providing refunds if your tracking information indicates that your package was delivered. 

Also, check with your office building (for multifamily units) or reception to see if perhaps they may have received your package.

If for some reason, your tracking is not updating,  please contact your local post office and ask them to check on the status for you.

Also, please be sure to check the information you provided at the time of ordering to make sure you entered the correct shipping information. We are not responsible for lost or stolen packages due to typos and/or incorrect address.

 I would like to exchange an item, how do I go about doing so?

Unfortunately, we are not able to offer exchanges due to limited quantities, only returns.  If you do need a different item or a different size, please place a new order and return the original item to us (please see return policy for return details).  

Why have I received a refund for an order I recently placed?

If you receive a refund shortly after placing an order, this means that the item was either found to have a flaw during packaging or that the item is no longer available. 

What should I do if I received the wrong item, or an item is missing from my order?

If an item is missing from your order, please be sure to check your email to see if you have received an email from us stating that the item was defective or no longer in stock. 

If you have not received an email stating this or If you have received the wrong item, please contact us via email or message us on our Facebook page with the following information:  Your name, order number, email address, the missing item or the incorrect item you received, and the item and size you should have received.  

 What should I do if my order arrives flawed or defective?

If you believe that you have received a flawed or defective item, please contact us immediately via email or message us on Facebook.  Please include a photo of the flaw or defect as well as your email address and order number. If you do not contact us within a few days of receiving the item,  we can only assume the damage is not our fault.

 What if an item I want is out of stock?

Although we would like to, we cannot always restock items we have previously carried.  If an item sells out very quickly, we will do our very best to restock the item in a timely manner.  Depending on circumstances, it can sometimes take anywhere from a few days up to a few weeks before we receive a restock.